Human Error; Human Error Prevention; Human Performance; Human Performance Improvement; Problem Reporting;
Root Cause Analysis; Corrective Action; Process Improvement Tools; Quality and Environmental Management Systems
                                                                              Seminars By:

Public Seminars:

* "Human Error Prevention"                                                                                                                                 June 3-4, 2008 - Milwaukee, WI                                                                                                                       September 9-10 - Providence / Warwick, RI                                                                                                  

* "Problem Reporting, Root Cause Analysis, & Corrective Action"                                                             June 5-6, 2008 - Milwaukee, WI                                                                                                                        September 11-12, 2008 - Providence / Warwick, RI

* "Measuring Organizational / Process Performance"                                                                       September 25-26, 2008 - Providence / Warwick, RI

* "Quality & Environmental Auditing - ISO 19011"                                                                                       June 9-10, 2008 - Milwaukee, WI                                                                                                                 September 23-24, 2008 - Providence / Warwick, RI                                                                                                                                  

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Please consider these seminars for "in-house" presentation, as well.

"Human Error Prevention"

In addition to discovery and invention, human error prevention can be the greatest contributor to improved productivity, safety and quality.  Persons responsible for improving productivity, safety and quality should consider attending this seminar.

The principles and practices of human error prevention are universally applicable regardless of the type of industrial, commercial or governmental enterprise, and regardless of the type of function performed within the enterprise. 

This seminar is truly unique and up to date with the latest developments in human error prevention. Marguglio's new taxonomy of human error causal factors and his human error-related models demonstrate his leadership in this subject. Examples and case studies amply reinforce the human error prevention principles and practices.

This seminar covers: * Classifications of human error; * The four levels of human error; * The three levels of barriers to human error and to the hazards activated by human error; * The four types of barriers at each barrier level; * Methods by which to make barriers effective; * Error-inducing conditions; * Behaviors to counteract error-inducing conditions; * Thought processes and behaviors leading to non-conservative decisions; * Thought processes and behaviors leading to conservative decisions; * Techniques to prevent recurrence of error - e.g., coaching; * Metrics; * Defense in depth. (Click "Learn More", below, to see the  learning objectives and outline and Marguglio's credentials.) 

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"Problem Reporting, Root Cause Analysis, & Corrective Action"

Persons who are responsible for identifying and reporting off-normal conditions, evaluating the conditions and their effects, identifying causal factors, recommending various types of corrective actions, tracking the implementation of corrective actions, and managing the overall system should consider attending this seminar. (Click "Learn More", below, to see the learning objectives and outline and Marguglio's credentials.)

Marguglio's unique analytical templates yield greater consistency in the application of the various root cause analysis tools and yield greater effectiveness in the results of root cause analysis. 

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"Measuring Organizational / Process Performance"

This seminar satisfies an expressed need of many professionals who struggle to determine how to measure performance of an organization, system or process.  The principles and practices covered in this seminar are universally applicable to systems and processes within organizations.

Learn how to: identify metrics to support organization, system or process strategy or needs;  define, gather data for, and analyze each metric; assess any set of metrics for gaps, conflicts and proper alignment; optimally display metrics to maximize their benefits; use metrics to drive organization / individual activities that will achieve desire outcomes; recognize the specific criteria and circumstances under which any metric may become obsolete.

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"Quality & Environmental Auditing - ISO 19011"

This seminar is designed for quality and environmental auditors-in-training, auditors, and audit supervisors and managers who have responsibility for the internal and supplier quality audit processes.

This seminar is specific with regard to the design of the audit program, the process for performing internal audit and the process for performing supplier audit.  (Click "Learn More", below, to see the  learning objectives and outline and Marguglio's credentials.) 

Again, Marguglio makes unique contributions regarding the planning and conduct of audit.

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