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Implementing a Quality Management System
- Baldrige Criteria
James O. Hill, P.E. |
| Audience |
This seminar is for those who are
responsible for designing and implementing a quality management system (QMS)
or for evaluating its effectiveness. It is particularly appropriate for
the understanding and hands-on application of the Malcolm Baldrige National
Quality Award (MBNQA) criteria. |
| Learning Outcomes |
Upon completion of this
seminar, one will be able to:
• Understand the MBNQA Performance Criteria for Business Excellence;
• Apply the criteria in the design or evaluation of your organization’s
QMS;
• Understand how various improvement and quality approaches (Lean, Six
Sigma, ISO 9001, and others) apply in the context of your QMS;
• Understand your organization as a process-based enterprise;
• Develop and use leading and lagging performance indicators. |
| Outline |
1. Quality Management System
a. Concept
b. Examples
c. The MBNQA criteria viewed as a QMS
2. Understanding a process-based view of your business enterprise
3. MBNQA Performance Excellence Categories and Criteria – understanding
and applying
a. Organizational profile
b. Leadership
c. Strategic planning
d. Customer focus
e. Information and analysis
f. Human resource utilization
g. Value creation processes
h. Performance results (measures of performance)
4. Approaches to using the MBNQA criteria for your organization |
| Handouts |
• Copy of the visual aids (handouts illustrating the
application and use of criteria)
• Extensive reference to other learning tools for application
• Copy of the MBNQA criteria
• Certificate of Completion, with Continuing Education Units |
