Ann W. Phillips

• Ann Phillips is a management consultant. Since August 1991, she has assisted numerous companies, ranging from small distributors to worldwide corporations, in implementing integrated management systems. Over one hundred fifty of her clients have achieved registration to ISO 9001, QS-9000, or ISO/TS 16949.

• Her emphasis is on implementing practical and effective management systems in a way that enhances customer loyalty and achieves measurable improvements in the business.

• Prior to August 1991, Ms. Phillips worked with 3M and Dupont as a Quality Engineer, Quality Manager, and Occupational Health and Safety Supervisor. During that time, she established an SPC system in three facilities; lead the ISO 9001 implementation process in one facility; and integrated the safety and health management system with the ISO 9001 quality management system.

• In addition to on-site consulting and training, Ms. Phillips has instructed for various universities, the American Society for Quality, and the American Production and Inventory Control Society. She is a popular speaker at management system conferences across the nation. Ms. Phillips is currently serving on a Z-1 Subcommittee tasked with drafting the US supplement to ISO 19011. She is the author of ISO 9001:2000 Internal Audits Made Easy and co-author of Integrating Quality, Environmental, Safety and Health Systems.